Team Manager I Job in Mississauga, ON at TD Bank –

TD Description

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Department Overview

Reporting to the Group Manager, Estate & POA Services; the Team Manager I is responsible for leading a large and diverse team of Operations Officers who support several processes related to Estate settlement, Guardianship agreements and Power of Attorneys

Job Description

Lead a team to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and business lifecycle processing consistent with objectives

Monitor service delivery against standards and implements actions to ensure service deliverables are achieved consistently

Represent the team as the first point of escalation for customers/business partners / external partners

Apply knowledge of systems, processes and regulations in resolving escalated customer issues and ensure communication with key stakeholders

Identify and guide remediation of reportable incidents/issues based on strong understanding of risk management framework of the Bank

Actively engage internal partners to develop and maintain working relationships, build understanding of client needs and deliver optimal customer service and solutions

Identify continuous improvement opportunities to strengthen client service

Ensure all required processing / activities are complete and accurate to meet objectives for own area

Coach team to ensure operations issues are handled appropriately and participate in the negotiation and resolution (including escalation) of significant internal and/or external partner issues

Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal/external requirements and the achievement of service level standards and productivity targets

May lead an operational production support group and provide management with analysis of key process drivers, production gaps, root cause analysis and performance/production issues where applicable

Protect the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high risk transactions/activities as needed

Ensure adherence to compliance operating standards, processes, and controls; perform quality checks and validation of team members work

Continuously review and/or update processes/procedures ensuring all functions and systems are well documented and in compliance with applicable internal and external requirements; recommend, implement and monitor the achievement of process enhancements

Apply knowledge of systems, products/services, practices and procedures and external requirements/trends in achieving efficiency and productivity objectives for the group; assess performance based on team and function analytics

Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct

Ensure that employees are aware of the impact of their work on the activities of others outside of their function/unit

Analyze service delivery issues, conduct internal/external research projects and/or contribute to audit reviews; run testing and generate reports to identify potential solutions within TD’s risk appetite that enhance the customer experience and support business objectives

Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

Participate in developing change plans and contributing to change management projects or programs that impact the business, functions or processes; act as a key change agent for a defined area

Participate in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments

Job Requirements

Undergraduate degree/ college diploma preferred and/or

3+ year relevant experience


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Job Family

Banking Operations

Job Category – Primary

Commercial Banking

Job Category(s)

Commercial Banking



Business Line

TD Canada Trust

Time Type

Full Time

Employment Type




**Province/State (Primary)


City (Primary)


Work Location

4880 Tahoe Boulevard

Job Expires


About the Company

Company: TD Bank –

Company Location:  Mississauga, ON

Estimated Salary:

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