Deposit Operations Account Specialist I

Responsible for providing daily retail support for deposit operation functions. Assist current and future retail staff in performing their responsibilities in a professional and accurate manner according to Bank policy and compliance.

Essential Job Functions:
Processes and verifies new and revised account documentation, according to bank policy, procedures, and regulatory requirements.

Processes and verifies file maintenances.

Evaluates processing issues for resolution and/or escalation.

Maintains good punctuality and attendance to work.

Follow Bank policies, procedures, and guidelines.

Preforms all other duties as assigned.

Knowledge, Skills & Abilities:
Knowledge of administrative and clerical procedures

Ability to demonstrate excellent customer service skills

Ability to communicate effectively, both verbally and in writing

Ability to adapt well to change

Ability to adapt to repeated interruptions

Ability to respond to branch requests and demands professionally and promptly

Ability to learn and follow Bank policies and procedures

Ability to work extended hours if necessary

Skill in using computer and Microsoft Office, including Word, Excel, and Outlook

Equipment used in Job Performance/Working Environment

Computer

Telephone

Multi-Function Device (copy, fax, scan)

Major Job Demands (Physical/Mental):
Decision-making

Problem-solving

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements:
Basic Qualifications:
High School diploma or equivalent required.

Minimum of one (1) year of experience using computer, including Microsoft Word and Excel, required.